Shipping policy

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping time varies due the back order status or current inventory levels. Please read the product description of the product your ordered for estimated shipping time.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at 15192 Goldenwest Circle Westminster CA, 92683. After placing your order and selecting local pickup at checkout, your order will be prepared and we will contact you when it is ready for pick up

Our in-store pickup hours are 9am-5pm PST Mon-Fri. Please have your order confirmation email with you when you come.

 All orders must be picked up within 30 days of notification of availability. Orders not picked up within this timeframe will be subject to a holding fee. This fee will be applied to cover storage costs and will be charged automatically after the 30-day period. Thank you for your cooperation.

International Shipping

Please reach out to us at support@thevanmart.com if you are looking to ship internationally.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Van Mart is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@thevanmart.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns will be charged a 20% restock fee; if the product was not returned new, unused and in original packaging, the restock fee will vary.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

All returns will be charged a 20% restock fee; if the product was not returned new, unused and in original packaging, the restock fee will vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thevanmart.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thevanmart.com and send your item to: The Van Mart. Please note, we must receive the old product back before we send a replacement.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping Address

To return your product, you should mail your product to the following address:
The Van Mart, 15192 Goldenwest Circle, 
Westminster, CA 92683, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any further questions, please don't hesitate to contact us at support@thevanmart.com