Refund policy
Thank you for shopping at The Van Mart. We want to ensure your satisfaction with our products, and we have established the following policy to handle refunds and returns fairly and professionally.
Return Eligibility and Timeframe:
Our policy allows for returns within 30 days of the purchase date. If more than 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Restocking Fee:
All returns will incur a restocking fee of 20%. However, if you choose to receive a Van Mart Gift Card instead, the restocking fee will be waived. Items must be new. The restocking fee covers the cost of repackaging the item, possibly repairing the item, and putting it back into inventory to be resold.
Third Party Products:
Our policy allows for returns within 30 days of the purchase date as long as it matches the third parties' policy of the product you purchased. If your product falls in between these guidelines all product must be unused, in the original packaging & sent to the address of the third party to process the return. No Exceptions. Issue of refund will be sent after third party inspects & agrees it falls within their return policy & guidelines.
PayPal Returns:
For returns processed through PayPal, a return fee of 3.5% will be deducted from the refund amount.
Non-Returnable Items:
Certain items are non-returnable, including gift cards and downloadable software products.
Return Process:
New, unused products can be returned within 30 days.
To initiate a return:
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Email Support@thevanmart.com to request a Return Merchandise Authorization (RMA) number.
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Wait for your RMA number before shipping—do not send items back without an RMA.
Inspection & Refunds
Once received, your item will be inspected and you will receive an email notification regarding the approval or rejection of your refund.
If the item does not qualify for a refund OR you return an item without an RMA, you will be responsible for the cost of return shipping back to you.
Refund Processing:
If your return is approved, we will process your refund and apply it to your original payment method or credit card. Please allow 3-5 days for the refund to reflect in your account. You will receive your a full refund for the product less our shipping costs.
Late or Missing Refunds:
If you have not received your refund, we recommend checking your bank account and contacting your credit card company for any pending refunds. Refunds may take some time to process. If you still haven't received your refund, please contact us at support@thevanmart.com for further assistance.
Return Shipping Costs:
You are responsible for covering the shipping costs for returning the item to us.
We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of your returned item.
If you have any further questions or require assistance, please get in touch with us at
support@thevanmart.com